You may be lucky like me and get that elusive chance to present ITSM to the board or board member. In this article I plan to give an outline of the info I used to convince them that ITSM is worth backing.

IT Support is a vital element of any technology organization to get right. The problem is that this role’s true strength is not in core technology elements. The true value and power of an effective IT Support professional is his or her “Soft-Skills”. Communication, organization, stress management all valuable skills that are [...]

1. It’s not about headcount. Implementing ITSM shouldn’t mean you have an increased headcount, most of what you will do is formalise processes that individuals already use. 2. Understand the need. ITSM, despite its name isnt for IT, it is for the business. Don’t forget you are there to provide service to the business. 3. ITIL are the guides [...]